In my dealings with various bureaucracies and individuals in different organizations over the years I have come to see very clearly many people are overzealous in their authority. It certainly can be extremely difficult and troubling to deal with someone who is being unnecessarily heavy handed.
Moreover, although it would never be fair to excuse anyone who performs an act of violence and puts the blame on individuals in positions like the ones I’ve mentioned, I can’t help but think over the years that systemically if this has been a person’s experiences with bureaucracies, then perhaps from that person’s perspective he/she feels justified in trying to get revenge. Again I’m not saying this reduces in any way the person’s total responsibility for their actions who commits an act of violence or crime but I do have a point to make. My point is that common sense is so sometimes missing or not being used by folks that work for various organizations. They of course have very good reason to follow rules (i.e. they’re just “doing their job”, but there is no official rule that these folks have to be rude to other people (as is sometimes the case) or that they have to go beyond the rules / their authority to show the person who is boss. My point is that a person who already feels mistreated is going to be more provoked and convinced that this is the case if they’ve been subjected to this treatment again and again.
Ultimately I am really expressing an opinion that the people who fall into the group of bureaucrats I’m describing really need to use common sense and fairness when dealing with people. I don’t think it’s just a nice thing to do but really the only prudent way to function. So for those who are over zealous without common sense it is my hope that someone reading this might consider heeding and/or passing on the message where applicable.